We are always seeking to improve our services to you!
The Practice currently offers the facility for patients to order Prescriptions online.
From Saturday 14th March 2015, patients will also be able to book appointments online and view some of their records on-line.
Before you can use this service you will need to come to Reception to obtain your login details. You will need to bring a form of photographic identification with you, eg passport, photographic driving licence. Once you have the login details you will be able to register with Patient Access and process your order.
CLICK HERE FOR PATIENT ACCESS
Our repeat prescriptions are computerised. Each repeat prescription will come with a tear-off slip, listing your medication, how to order further repeat prescriptions, and your personal computer number. Repeat Prescriptions can be ordered in several ways:
Return the tear off slip to us, ticking the boxes to show which medication you need, by post or by placing the slip in the red box outside the practice or the brown box inside the practice or hand the slip to the receptionist,
Fax your request to 01254 662091,
Register for Patient Access (bring photographic ID into the practice to obtain a code number to set this up on your computer) to order your prescription online,
Ask your pharmacist to order and dispense for you.
We now take prescription requests by telephone between 9.30 - 11.45am and 2.00 - 4.00pm each day.
The prescription may be collected after 4.00pm the following working day (door closes 6.30pm), or if you have 'nominated' a particular Pharmacy it can be directed there for them to dispense. If you wish the prescription to be posted to you, please enclose a stamped, self-addressed envelope.
Normally, a two-month supply of medication will be issued (but see below). Periodically, you will need to see the doctor before any further repeats are issued, to enable him to review your medication.
Patients with a long-standing stable condition may be eligible to order sufficient medication to cover a six-month period rather than two. There are, however, certain criteria to be met. Please enquire at reception.
Occasionally, the chemist may give you your medication in the form of different coloured or shaped tablets; or the tablets may have a different name. This is because many drug companies now manufacture the same drugs in different forms, and not because the doctor has changed your medication.
Always check your drugs against your computer slip and if you are in any doubt ask the chemist to check for you. If you no longer take a medicine which is on the computer slip, please let us know, so we can alter your records.
If you always use the same Pharmacy to dispense your medication, you can 'NOMINATE' them so that they will receive the prescription electronically as soon as the GP has signed it for you. There will be no need for YOU or the PHARMACY to come to surgery to collect it.
Electronic Repeat Dispensing (eRD)
If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).
eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.
eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.
Using eRD you can: • save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription • order or cancel your repeat prescriptions online (if your GP practice offers this service) • pick up your repeat prescriptions directly from your pharmacy without having to visit your GP • spend less time waiting for your prescription in the pharmacy or GP practice • save paper – you won’t need a paper prescription to collect your medicine from the pharmac.
For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website: www.nhs.uk/eRD